It’s people like Diane Hessan who make me look forward to opening up my computer, firing up Twitter, and listening to her stream of of consciousness. She’s the best of the best when you think of CEO’s on Twitter. I’m honored to call her a friend, a mentor and one of my favorites in the  ongoing “7 Habits of Highly Effective Social Marketers” Series. Thanks Diane!

About Diane
I am CEO of Communispace. We help many of the world’s most admired companies listen to, and get insights from, their customers — by building and managing online communities. We have about 100 clients and over 250 employees.

1. What one trait or habit got you to where you are today?
I love to laugh.

2. Your work day just started, what’s the FIRST thing you do and why?
I hang out at the coffee machine with employees and find out what they are working on that excites them – because it inspires me.

3. What makes you efficient with your day?
I have the best executive assistant in Boston. He is patient and super smart, and he anticipates every possible thing that could go wrong with my day.

4. Your Favorite Business book of all time?
First, my 12th grade physics book Concepts like momentum, critical mass, vectors, energy, and force are key to building a growing and profitable company.

Secondly, Customer-Centered Growth, which I co-authored in 1995, because it was an enormous intellectual challenge for an extrovert like me.

Thirdly, In Search of Excellence, written by one of my mentors, Tom Peters, which first raised the notion that some companies are intentionally more amazing than the rest of the pack.

5. 3 things on your desk right now/3 things you can’t live without
My blackberry
my laptop,
and my Red Sox Trivia Calendar (The record for the most strikeouts in a single season is Pedro Martinez in 1999).

6. Habit you want to kick in 2010
When I start our 8:30 a.m. bimonthly all-staff meetings, I say “Good Morning Everyone!”, which really bothers our employees in Europe and Australia.

7. Habit you want to form for 2010.
I want to pick up the phone at least 3 times a week, call a client, and tell them how much we value their confidence in us. I also need to take more vitamins.

As the Dialogue team ramps up for SXSW (the Super Bowl of Social Media Conferences) we’re still interviewing some great marketers out there. Mike Volpe is our featured Social Marketer today. If you haven’t already, take 30 minutes on a Friday afternoon to watch Mike and Karen Rubin talk Inbound Marketing on their weekly television show/podcast/live-streaming event, Hubspot TV

About Mike
I’m Mike Volpe, and I love Marketing! I work as VP Inbound Marketing at HubSpot, where I get to lead a team of marketers as well as create a lot of content on our blog, for our TV show, and by speaking a lot too.

1. What one trait or habit got you to where you are today?
Passion! You need to find a job that allows you to leverage your passion. I mean it’s late at night right now, but I’m having fun writing about marketing because I love it. Focusing on your passion makes everything else a lot easier.

2. Your work day just started, what’s the FIRST thing you do and why?
Read. I read my email. I read blogs and news in my RSS reader. I read Facebook, Twitter, LinkedIn. I read my reports in HubSpot analytics. You need to know what is going on before you can do something productive.

3. What makes you efficient with your day?
Seclusion time. I need at least 1 hour a day where I have zero interruptions and I just crank through all my inboxes and tasks. If not, it starts to back up and the problem gets worse. I tend to really focus in on things, and if I get distracted, I have a lot of trouble refocusing, so I need to comepletely uninterrupted time to be super productive. I actually book this time in my calendar, and if I am in the office, I will go hide someplace so no one can bother me.

4. Your Favorite Business book of all time?
New Rules of Marketing and PR by David Meerman Scott. He recently rewrote a lot of it to update it for a new addition. The month that book came out, I sent him and email with the subject line “Our company (HubSpot) was based on your book”. While HubSpot was founded before the book came out, it was a true statement. We had lunch the next week and David and I are friends now, and he’s been a great advisor. I should also mention that “Inbound Marketing” by Brian Halligan and Dharmesh Shah (the foreword is by David Meerman Scott) is another take ont he same subject, with probably more “how to” examples.

5. 3 things on your desk right now/3 things you can’t live without

iPhone – Not because I am in love with Apple (I don’t like them much) but because it makes me a lot more productive, I’ll replace it the second something better is available (please Google… help!)

Google Apps - I used Outlook for years, but once I converted and got used to Gmail/Gcal, I am faster and more efficient

DropBox – Having all my important files available anywhere, and collaborating with my team more easily is great

With the combination of these 3 things, I have stopped carrying a laptop and a bag except when I travel on planes. I just walk out of the office. I have a laptop that mostly stays in the office, a desktop in my house, and also a netbook for around the house and sometimes travel.

6. Habit you want to kick in 2010
Checking Twitter too much! It is usually pretty distracting, and can be addictive. And to be honest, most of the super important stuff there ends up getting to me through other channels. But, I do need to make time for it, just in a few 10 minutes chunks during the day (TweetDeck on the iPhone helps a lot with this).

7. Habit you want to form for 2010
Inbox Zero. I have been getting better… around 100 messages in my inbox on average the past few months, rather than 300-ish – but I want to really try to keep it under 10-20, and maybe even hit zero. We’ll see… I mean, I just got rid of this message!

To end the week in our “7 Habits Series” , let’s have a chat with Phil Johnson, one of the best creative minds out there. When he’s not jetting around the country with clients, friends and other marketing luminaries he’s at home in his Cambridge office, just steps away from Harvard Square. And if you have the time on a Thursday afternoon, take a moment to listen to his agency’s weekly radio show on Social Media with Mike O’Toole and  Hugh Kennedy – There’s alway something interesting happening over there.

About Phil
I’m the CEO of PJA Advertising + Marketing. We call ourselves an ad agency, but we’re really interested in all the ways that people communicate with each other, and especially how new technologies are changing our experiences and behaviors.

1. What one trait or habit got you to where you are today?
I’m a talent groupie. Nothing gets me excited like meeting someone with a great mind, a wonderful imagination, and better ideas than me. Sometimes I can’t sleep until I recruit them.

2. Your work day just started, what’s the FIRST thing you do?
Well at PJA, we all punch a time clock. Just kidding. I don’t know exactly when the workday starts. After I drop my son at school, I start thinking about business. But once I get to the office, I’ve got to check to see if there are any donuts in the kitchen, then put on some music, and play around with Tweet Deck. Next thing I know I’m writing stuff, going to meetings, and talking on the phone. I think that’s work.

3. What makes you efficient with your day?
It’s sad, but I’m just not efficient, but I’ve learned a couple of tricks. Every day, I jot down three things I absolutely want to get done. I’m always happy if I do two of them.

4. Your Favorite Business book of all time?
I’m not a huge fan of traditional business books, but here are three books that I really like, and they are kind of about business:

Fast Company, How Six Master Gamblers Defy the Odds – and Always Win, by Jon Bradshaw. These stories reveal tons about entrepreneurship and human nature.

Stumbling On Happiness, by Daniel Gilbert. Understanding how we pursue happiness is very helpful if you’re in the business of influencing people.

Here Comes Everybody, by Clay Shirky. This book helps explain how all these cool web 2.0 technologies that we love are redefining society.

5. 3 things on your desk right now/ 3 things you can’t live without
Diet Dr Pepper
PJA note pads
My tiny Bose speakers.

Those things, and my MacBook, are all I need.

6. Habit you want to kick in 2010
I think I’ll start with trans fats and then move on to butter, sugar, excessive amounts of empty carbohydrates, and alcohol.

7. Habit you’d like to form  for 2010
I wish that all of us at PJA would connect to each other on a delicious network and get disciplined about tagging the content that fires up our imaginations. We’ve got a collection of really interesting people, and their collective knowledge is very powerful. I’d like to do a better job of harnessing it.

Let’s talk more about Google Buzz.   I mentioned this a few weeks ago giving you my general impressions of the new platform, and it seems the general consensus on the web bounces between “I HATE IT!” (which tends to be the gut reaction whenever a major player releases a new feature) and “let’s give it more time.”

I attribute the two reactions to two things: First, Buzz was automatically integrated with everyone’s Gmail. You had to click “accept” on a pop up menu – before you even got a chance to see what it was like! Second, it’s value is not immediately apparent.

Although Google automatically linked you to all your Gmail accounts, the learning curve to get the most out of it is pretty steep.

 I ‘m still trying to figure out how to integrate Buzz with of my other social media tools because the services it provides are already filled by Twitter and Facebook. In fact, Mashable readers ranked it third behind these two older platforms.

I

t’s not an intuitive program. If you’re looking for some basic guides to using Buzz, check here and here and here , and of course, Google itself. Just the presence of so many “how-to” guides is telling; there are lots of guides for Twitter, but those talk about the nuances of tweeting, not how to adjust settings, or worse, disable it. This is a big challenge for Google.

 Couple that with the multiple concerns about privacy, and no wonder people are upset.

However, Buzz is gaining some traction.

• A significant number of businesses are developing Buzz profiles and getting active. Here are some big businesses I was able to find  using Buzz: Samsung USA, Vizio, Verizon, CNN, the Democratic Congressional Campaign Committee, and more. (It took me a while to find where to search for profiles, just use the search bar at the bottom of this page.)
• Wordpress has already implemented a “Buzz This” feature for the blogs it hosts and HuffPost and TechCrunch have added “Buzz This” icons alongside Facebook and Twitter sharing icons
• The Washington Post reported last week that, according to AddThis, sharing via Google Reader has increased by 35% since Buzz launched. Still small potatoes compared to sharing on Facebook and retweeting, but presumably there will be more to come.

The bottom line is that these major organizations are paying attention. So as annoying as it may seem right now, you  probably should too.

Back to the continuing “7 Habits” series with Connie Bensen. I first “met” Connie Christmas Day (or thereabouts) about two years ago when testing out Skype. Social Media waits for no-one, right? We struck up a conversation online, and have since stayed connected, (or have tried to!) through Twitter. Without further ado, Ms. Connie Bensen.

About Connie
I’m the Director of Social Media & Community Strategy at Alterian. I work under corporate marketing and have two focus areas: the social media strategy at Alterian & also providing marketing support for SM2 our social media monitoring tool.

1. What one trait or *habit* got you to where you are today?
Investing many hours in learning and giving back to others.

2. Your work day just started, what’s the FIRST thing you do and why?
My first item is to read email because I need to get centered for the day. Now that our parent office is in the UK their day is half over when I start mine, so I frequently start my week on Sunday evening.

3. What makes you efficient with your day?
I couldn’t live without Evernote. It’s amazing (and free!). It synchs across the cloud & my lists and information is always available no matter what computer I’m working on.

4. Your Favorite Business book of all time?
Word of Mouth Marketing by Andy Sernovitz rates very high.

5. 3 things on your desk right now /3 things you can’t live without
a mouse (I can’t use a laptop without one)
pen & paper
on my desktop I NEED evernote, skype, Thunderbird, Firefox, Digsby

6. Habit you want to kick in 2009
One habit I need to change is working too much. And I’m starting to figure out how to not work on weekends, but it’s really hard (seriously!). I have an upcoming move & look forward to socializing more with friends.

7. Habit you want to form for 2010
I plan to get more exercise on a regular basis. Although January is over & I’ve managed to avoid it so far!

Some data hit the interwebs last week breaking down recent trends in corporate social media use. With the amount of time we spend working with and talking about social media, it’s easy to forget not everyone thinks these tehcniques are valuable and is willing to integrate them into a larger corporate strategy. The good news is, that according to Burson-Marsteller,  most Fortune Global 100 companies are using social media platforms.

It reported Twitter as the most popular, with 65% of the largest 100 international companies having active accounts, compared with 54% on Facebook, 50% on YouTube, and just 33% with corporate blogs. That pattern was reversed in Asia. More businesses there were likely to rely on corporate blogs than Facebook pages or Twitter. The study also showed that only 20% of these companies use a combination of these platforms together.

So, progress has been made: businesses have tried these tools and sticking with them long term. The remaining challenge, then, is for companies to find a comprehensive and definitive way of defining and measuring success. That’s where Paul Gillin comes in.

Since December, Paul Gillin has been conducting his own study on multi-channel social media strategies. His quick findings are that:

• The metrics companies are using are all over the map
• Few organizations are taking a disciplined approach to measuring ROI
• There is a consensus emerging on what’s important and that companies are starting to focus on the metrics

What the Burson-Marsteller study doesn’t show(as an article on ReadWriteWeb pointed out) is if social media marketing techniques are gaining “significant corporate acceptance”. There are people at these companies using these platforms, but we’re just not sure how integrated their tactics are with the company’s overall strategy.

What interests me is the gap between the industry interest in Twitter and the low number of young users, teens and college students. According to the New York Times, and my own experience with teenagers, they prefer texting to tweeting. Will they see the light when they get older, or will we have forgotten about Twitter 10 years from now? That’s something for another day….

Many of you may not recognize this photo of Mike Schneider because he spent the better half of the fall growing a moustache for “Movember“. Now that he’s clean shaven, he is setting his sites on bigger aspirations, like being one of the Top 20 Karaoke singers at SXSW’s “Cog’aoke 2“. While he’s not mastering the art of social marketing and more, he’s QUITE the entertainer, and likes to “sing in the shower and in the car and on stage and at the mall and in meetings and on the phone”. If any of you are reading this and heading to SXSW, please vote for him.

On to interview # 17 of the “7 Habits Series“…

1. What one trait or habit got you to where you are today?
Fearlessness. I am just not smart enough to understand that there are things that cannot be done and that I should not be able to do them. I rarely shy away from a challenge and do not accept “no” or “can’t”. I heard those a lot growing up in the Midwest. I wanted to learn Chinese as a kid and I remember people telling me “that’s impossible”. One day I just decided that that line of reasoning was something that I could not tolerate and that if I wanted something, it would be better to take a risk and make it happen.

2. Your work day just started, what’s the FIRST thing you do?
I think. I start in the shower. I also think in the car, preferably with some new modern rock blaring. I let my schedule whirl around in my head a little bit and usually a few good ideas fall out from between the dates and times.

3. What makes you efficient with your day?
Efficiency. The bar is set very high for me. My efficiency role model is my best friend, Gregory Ng I’ve never seen anyone ideate, create and deliver like that guy. Assuming I’m somewhat efficient: devices, gadgets and software help me attain efficiency. I love the shiny. Evernote, a tool that syncs thoughts, notes and audio clips between devices is one of my favorites. I am using it now because I suspect I won’t finish this task before I have to move on to the next. If I cannot, maybe I will bang out a few questions from my iPhone later. DropBox is brilliant for sharing. Heaven forbid I ever forget my machine at work (power cord is another story), but if I do, the most important files are accessible via DropBox from any machine. As a look-ahead guy, I am aching for a tablet. I can imagine a bunch of ways that will make me more productive, particularly in sharing concepts in groups and in content consumption.

4. Your Favorite Business book of all time?
That’s like asking my favorite song of all time. I will not be able to answer with just one.

The Art of War.
Groundswell has a few good points.
Wisdom of Crowds and Black Swan are also highly worthwhile for any measurement / experiment junkie. Empirical thinking for the win!
And of course I enjoyed #Crushit by Gary VAY NER CHUK.

5. 3 things on your desk right now/ 3 things you can’t live without
Flip/Zi8
iPhone
moleskine

6. Habit you want to kick in 2010
If I can do something, one of my tendencies is to go ahead and assign the task to me. That’s not always good.

7. Habit you’d like to form for 2010
Balance. A little less work. A little more family, friends, beer and modern rock. Oh. Flossing. I need to floss regularly.

If you are a small business on a shoe-string budget, look no further than Duct Tape Marketing. Today’s “7 Habits of Highly Effective Social Marketers” continues with
the 7 Habits of John Jantsch.

About John
John Jantsch is a marketing and digital technology coach, award winning social media publisher and author of Duct Tape Marketing and The Referral Engine

1. What one trait or habit got you to where you are today?
Paying attention to what’s going on around me and writing about it daily

2. Your work day just started, what’s the FIRST thing you do and why?
Coffee – I have a routine of sites, email, engagement, Twitter, etc that I run through – I guess it’s part of my overall systems approach

3. What makes you efficient with your day?
GTD and Central Desktop – I’ve always been a list maker

4. Your Favorite Business book of all time?
The Practice of Management – Peter Drucker – although it may not seem like it, it’s the best marketing book I’ve ever read

5. 3 things on your desk right now/ 3 things you can’t live without
24″ Monitor, Moleskin notebook, Jug of green tea

6. Habit you want to kick in 2010
Coffee

7. Habit you want to form for 2010
Increase Yoga and running practices

Remember when you first heard about LinkedIn and signed up, thinking it would be convenient to have your resume online? And remember how you haven’t spent much time there since?….

You can wring so much more use out of our profile than you think; here are 10 tips to get you started.

1.) This tip could be an entire post on its own, but thinking about reordering your profile to highlight your best attributes.This is like getting getting dressed up for a big event. Horizontal stripes are bad, unless you want to accent width…LinkedIn started offering reording earlier this month, and there’s a handy video guide with tips on the company blog.

2.) You may have synced your blog feed with your LinkedIn profile, but did you know you can add video too? LinkedIn added a video application last spring, and its’ been generating a lot of buzz since, though the concept of video resumes has been around for a while. Reel Social Media has step-by-step instructions (with its own handy video guide). Important to remember: just becaue you can, doesn’t mean you should. Adding video is great for showcasing artistic talent, past speeches or presentations you’re particularly proud of, or could be a unique way to add reccomendations. Five minutes of you answering your own interview questions isn’t a good idea.

3.) LinkedIn also lets you tag your contacts with unique labels. Want to walk up to the speaker you just heard at a conference but can’t remember how you’re connected? Scroll through your tags and jog your memory.

4.) Be active. This sounds like a no brainer, but bear with me: how many of you check the site when you get a notification about some connection making another new connection, scan your profile, then log out? LinkedIn and social media are changing the way people communicate and the way people find jobs – if you’re not a frequent participant in that conversation, then no one knows just how many interesting things you have to say. Don’t get left behind.

5.) Use LinkedIn to drive more traffic to your own website, specifically the qualified traffic that will add content and conversation to your growing community. The gist? Make connections, first by linking yourself to people you know, then by answering the questions of people you don’t. And by joining groups that cater to your niche.

6.) Or start your own group. Lewis Howes, who literally wrote the book on LinkedIn, has a lot to say about this. Groups on LinkedIn are the same as groups on Facebook.  Use them to show your support for something or to meet others who think the same way. Lewis recommends that you should use LinkedIn to not just connect with people you know, but with EVERYONE. It’s the equivalent of walking up to a stranger and introducing yourself.. Just write a well crafted introduction, and don’t worry about tripping and falling on your face as you make your way toward someone to shake hands; remember, all your accomplishments are published for the world to see too.

7.) All of this advice is useful, of course, for someone trying to get a job. The bottom line is that LinkedIn makes it easier than ever to network continuously. Regardless of whether you are employed or not, you should be on LinkedIn as often as you’re on Facebook, creating a strong network that can support you when you need it.

8.) And because social media is sometimes about stoking egos, you can also see who’s viewed your profile.

9) You may have seen that you can upgrade your LinkedIn account, for a small fee… I just signed up for a premium account last week. We’ll see. (There is some good commentary here)

10.) LinkedIn is a great place to figure out WHO you are, WHAT you want out of your career, and HOW you can get there. Howes continues to list a few good questions to ask yourself when you are setting up a profile.

Your thoughts? How do you like to use Linkedin?

Colin Browning- Photo Credit Jim Storer

He’s # 15 in your scorecards, and number one in your hearts, ladies and gentleman, THE Colin Browning…..

About Colin
Colin had recently left New Marketing Labs to join IDG. He now designs marketing programs for leading technology brands as a part of IDG’s Strategic Marketing Services team.

1. What one trait or habit got you to where you are today?
I started as a photographer. I learned from the beginning that to stand out, I needed to see things differently and to make others see things differently.

2. Your work day just started, what’s the FIRST thing you do and why?
My work day starts when my eyes first open in the morning. I do some of my best creative thinking as I make my cup of coffee and take those first sips as I am thinking about the day ahead. My morning coffee ritual and day mapping is a critical part of my successful days.

3. What makes you efficient with your day?
Getting a solid 8 hours of sleep the night before, followed by a morning workout – then no matter what the day throws at me – I am can take it head on!

4. Your Favorite Business book of all time?
I have to say, I have been much more inspired by reading the bios of great artists lately like Arthur Danto’s bio of Robert Mapplethorpe or a biography of Andrew Wyeth (can’t recall the author). These have inspired me with their singularity of focus, dedication, and talent.

5. 3 things on your desk right now/3 things you can’t live without
I am going to cheat and write things in multiples (I hate rules):

Photos of my family & friends (iRoadtrip!)
iPhone
notepad & pen

6. Habit you want to kick in 2010
Evening TV – like many, I do tend to get sucked in.

7. Habit you want to form for 2010
Spending more of my evenings playing with the kids and then reading a wider range of material: fiction, non-fiction (not just the social media stuff) and biographies.